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Saving money can be tough, especially when it comes to having FUN. As an Intern and fulltime college student, I’m always looking for news and cost-conscious ways to celebrate holidays, friends’ birthdays, or even show someone that I appreciate them. But who said FUN has to break the bank? Frugal Fun Day is a holiday […]

I finally joined the movement and created an avatar on the 3-D online space known as Second Life. Many theorists and researches are saying that this is the next learning context. As an assignment for class, I spent some time exploring the online space and its features. As a beginner, I felt my experiences were […]

For class this week, Dr. Lee challenged us to spend 60 minutes without technology. I gladly accepted the challenge. Between being a full-time graduate student and working full-time with Southwest. I often feel like the only time I am without technology is when I sleep each night, if I have the time to sleep that […]

It’s a lifetime dream of mine to work for Southwest Airlines. I’m hoping I can turn my internship into a job by offering my skills in social media, writing, photography and all things technology. I’ve been told that our website (southwest.com) is one of the top most used websites for booking travel. I’m happy to […]

We’ve all had poor customer service experiences. Sometimes it makes you so frustrated you vent to your friends and family about the negative experience and you recommend them not to do business with the brand or company. Word of mouth can travel rather fast, but now it’s easier than ever to spread negative reviews about […]

It’s been a busy work week. This past Monday I began my internship with Southwest Airlines and I couldn’t be more excited! It’s just a big family there and I’m so blessed to be a part of it. A rainy Sunday is the best time to stay indoors and catch up on some reading. When […]

This summer I had the pleasure of working for the marketing department at InTouch Credit Union. It was an extraordinary experience I will never forget. Over a ten week period I grew tremendously as a professional. I gained valuable knowledge about internal office communications. Working in a small marketing department also gave me the opportunity […]

The rider is in the water, and he swings from the boat tower and lands in the driver’s seat and yells, “ready?” Alf Evans is not your typical minister or youth pastor. His beard is a bit scruffy, and he’s wearing Anarchy sunglasses and a t-shirt that reads, “in case of zombies.” Evans began to […]

Résumé

Brittany Flocken // brittanyflocken@me.com

Become a part of an organization or company that will allow me to enhance my diverse skill set while making a lasting and positive impact through communication, digital and social media

EXPERIENCE

Ideacage LLC // May 2013 - Present
DIGITAL ENGAGEMENT MANAGER

  • Manage external communication for First Choice Emergency Room including, 52 Facebook pages, Google+, Twitter, LinkedIn and blog posting
  • Actively listening across multiple social platforms for posts or comments related to First Choice Emergency Room and the ER space
  • Daily localized posting and sharing across all 52 First Choice Emergency room Facebook pages
  • Designing and promoting opening events and promotional contests
  • Promoting internal communication with the implementation of Yammer including, training, contests, photo mash ups, tips and announcements
  • Deployment of company employee referral program, iCIMS Social Distribution tool, including launch of new program, training and wrap up of old program
  • Creating and administrating internal Yammer groups to promote employee involvement and engagement of over 2,250 users
  • Responsible for photographing events and filming videos for onboarding training program

Southwest Airlines // September 2012 - December 2012
CABIN SERVICES COMMUNICATION INTERN

  • Supported Cabin Services Communications at Southwest Airlines
  • Wrote for daily, weekly and monthly departmental publications, OnBoard (Inflight) and Heartbeat (Provisioning), as well as edited and proofread company material targeted to a specific audience of 12,000+
  • Video production and editing of safety and communication videos using Final Cut Pro, Adobe Photoshop, Aimersoft Video Converter and Audacity
  • Created visually appealing digital signs that were featured on the Inflight channel and Provisioning channel
  • Wrote blog posts for the SWALife blog reaching more than 46,000 employees
  • Attended weekly communication team meetings and presented ideas to improve current and future communication avenues
  • Played a supporting role in updating and maintaining the Cabin Services websites

InTouch Credit Union // May 2012 - August 2012
MARKETING INTERN

  • Created visually appealing flyers, brochures and banner advertisements using Adobe Photoshop and InDesign that effectively communicated to members
  • Wrote copy for ITCU website and blog and The Arrival Guide website and blog
  • Assisted in updating and editing ITCU and The Arrival Guide website
  • Updated and managed multiple social media platforms while measurably increasing awareness with the use of HubSpot
  • Updated the newly trademarked ITCU logo across multiple documents
  • Updated and created online fillable forms with Adobe Acrobat

Brittany Flocken Photography // January 2008 - Present
OWNER/PHOTOGRAPHER

  • Branded myself and my photography work by designing a logo and watermark
  • Created a website and maintaining a social media presence
  • Photography and editing of wedding photos, senior portraits, family portraits and photos for business including: WakeWell, AmeriPro Funding, Resource Defense Group, Ultimate Health Chiropractic, The University of North Texas and The Dallas Morning News
The University of North Texas // July 2011 - January 2012
GRADUATE STUDENT ASSISTANT
  • Completed research projects in ethnographic study in photojournalism and interviewed photojournalists
  • Managed social media by documenting and calculating social media usage for 81 unique students
  • Completed written transcriptions of audiocassette tape interviews of award-winning professors
  • Organized, shot and edited photographs for The Mayborn School of Journalism, featured on the website
  • Touchstone Marketing Group // January 2011 - April 2011
    CREATIVE COORDINATOR

    • Designed, placed and managed creative for each blog, Facebook and Twitter account for Chevrolet markets
    • Worked with account executive to reach client expectations while developing lasting relationships
    • Mastered time management and organizational skills to complete tasks well before due
    • Minimized exposure for risks on projects, both financially and legally while handling prize deadlines
    Colossal Design // May 2008 - January 2009
    OFFICE ADMINISTRATOR

    • Provided research and input for iPhone applications to be designed
    • Performed errands during the workday by delivering documents to clients and purchasing office supplies
    • Managed internal office communications, supplies and repair orders

    Contact

    Contact info
    Brittany Flocken
    Dallas, TX
    brittanyflocken@me.com

    Connect with me elsewhere
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